Business Law and Consumer Protection
Every country has a unique perspective on the laws that many businesses try to follow in order to avoid fines and legal problems. U.S. consumers have certain protections under the law when it comes to the goods and services that businesses offer. I won’t get into the heavy details because every state differs slightly in the protections available. But I will sum up the basics that those in the online graphic community need to be aware of when deciding to pay for a membership on a graphics site.
1. “Caveat- Emptor” Buyer Beware
This is your first line of protection. Basically what this means is that you shouldn't assume that the graphics site isn't going to screw you over at the first sign of opportunity. This goes for all businesses online and offline. Do your homework and try to find information about the site or the business that you are interested in. If you are in a graphics community then ask around to see if anyone has had a bad experience with the graphics site. Ask if login problems were addressed professionally. You want a site that has a good reputation, quality costumer service, and a professional attitude. Also ask if the site has a habit of canceling membership without allowing you to defend yourself as to why your membership was canceled.
2. Know Your Legal Rights as a Consumer
Your legal rights as a consumer will vary from state to state. Because of this, it is important to know which U.S. state the business is located in. Why? Well your consumer rights and protection will be based on the laws of the state that the business calls home. More information can be found on Find Law For Small Businesses. If you also own a graphics membership site then I would recommend you also take a look at this short article about Consumer Protection Laws as a way to avoid making the simple mistakes that can turn into big problems.
One thing in general that applies to all U.S. states is the law of dealing with discrimination. If the business is located in the U.S. then a business cannot refuse to serve anyone because of race, sex, age, nationality, sexual preference, or disability. There are a few exceptions to this such as businesses cannot sell alcohol to minors. A business that rejects a person for membership must explain why the consumer was rejected. It is possible to reject a person for membership to a graphics group, but a business cannot reject a person for any reason. The reason for rejection must be within the boundaries of the law.
If you have been rejected by a large company or for a credit card, you will notice that they give you the option of calling them in order to find out why you were rejected. If a business fails to explain why you were rejected then they are walking a fine line and risk being sued under the anti-discrimination laws.
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